Microsoft Dynamics CRM Analyst


Microsoft Dynamics CRM Analyst - BPaaS, Healthcare

Jessup, PA

Job Title:Microsoft Dynamics CRM Analyst

Reporting to:CTO Government BPaaS, Healthcare

About the role:

You will work closely with the CRM Leader and Business
Analysts to understand the business requirement and assist in solution design
in CRM (MS Dynamics 365). This role will include CRM, Business Intelligence,
Document Management and Business Process Automation.

role will continue past the BPaaS Factory build-out.

Objective of the Role:

To Implement and Integrate Microsoft Dynamics 365 (CRM /
Call Center) into the Government Healthcare BPaaS Factory.

This would include:

tools like Cisco Call Center, IVR, Campaign Dialer, etc.

out support for viewing all images and/or documents allowing a 360 degree view
of all interactions with both Providers and Members.

Facets, EAM, EDM, etc., into Microsoft Dynamics.

Key Responsibilities:

  • Work with
    business teams to design and architect a solution to improve quality and
  • Business and
    process analysis
  • Documenting
    "as is" and "to be" within accurate and detailed
    scoping documents
  • Liaising
    with developers and business teams - act as a single point for
  • Quality
    Assurance & Documentation

Knowledge and Expertise:

  • Over 8 years
    building and supporting Microsoft Dynamics CRM
  • Solid
    understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015
  • Experience
    of working on full life cycle implementations Microsoft Dynamics CRM/365
  • Superb
    communication and problem solving skills
  • Good
    understanding and knowledge of core Microsoft Dynamics CRM/365 modules
  • Microsoft
    SQL Server understanding
  • Ability to
    produce high quality functional documentation and strong requirements gathering
    skills w. r. t. CS implementation.

Person Specification:

  • Solid
    attention to detail and a keen desire to deliver the highest quality
    solutions to customers
  • Experience
    across Healthcare
  • Solves
    complex problems with creative solutions
  • Self-Starter
    with ability to handle various tasks and shifting priorities
  • Thinks clearly and calmly under pressure
  • Places
    emphasis on client satisfaction
  • Business
  • Client
    facing skills

Technology Solutions is an Equal Opportunities Employer and welcomes
applications from all sections of society and does not discriminate on grounds
of age, sex, color, race, creed, national origin, religion, marital status,
citizenship status, ancestry, sexual orientation, gender identity, affection
preference, disability status, protected veteran status, membership or activity
in a local human rights commission, status with regard to public assistance, or
any other classification protected by applicable law. Cognizant is an Equal
Opportunity Employer Minority/Female/Disability/Veterans

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